FREQUENTLY ASKED QUESTIONS
General
Monday to Sunday 11am – 10pm
Earliest window for delivery: 11am – 1pm
Last window for delivery: 10pm – 12am
Unfortunately we only offer same day delivery services.
Yes, there is a vape tax, as of the 1st of January, a 13% tax hike on vaping products has gone into effect, increasing the tax from 7% to 20%.
This is charged on only the subtotal/product amount and not the delivery fee.
All sales are final. Refunds or exchanges can be issued depending on the situation and for faulty products.
Yes, we require that all customers are 19+ and will provide photo I.D. to the driver upon delivery.
Same Day Delivery
Fees start at $10 with increases depending on your location. By entering in your delivery details at our checkout page, you will be able to see what your fee would be.
Delivery windows are 2 hours from the time you select. Depending on the driver’s routes, deliveries will usually take 45 minutes up to 2 hours.
For example: if you choose 6pm for your delivery time, your delivery will arrive between 6pm-8pm.
Once the driver is en route to you, you will receive a notification and link to track your order.
For further information regarding ETA’s (estimated time of arrival), please contact our agents @ (236) 900-4469 and they will be more than happy to provide you with an update.
Mail Shipping
Shipping fees are a flat rate of $15, orders over $200 will have free shipping.
Orders will be shipped out depending on when the E-Transfer payment has been received.
All orders should arrive within 2-3 business days via Canada Post Xpresspost.
If we receive your order and payment before our 12pm PST, your order will ship that same business day.
If we receive your order and payment after 12pm PST, your order will ship the following business day.
If your order and payment are received on a weekend or holiday, your order will ship the following business day.
Yes! Every order comes with a tracking number. Your tracking number is available and sent to you via email within 24 hours of your order being shipped.
We ship exclusively all over Canada for Canadian adults with a valid postal code. If you can receive mail, you can shop with us!
We guarantee shipment on your order unless the address is inaccurate/incomplete, or request no signature required.
If it has been 2 business days since the estimated delivery on your tracking information or if your tracking information says “delivered” but you have not received a package, please contact us to start the investigation/order replacement process.
Canada Post is closed on national, provincial and territorial holidays, with no collection or delivery of mail on those days. Here is a link to the days that Canada Post does not operate.
Payments
We accept cash and Interac E-transfers.
Interac E-transfers are usually instant, sometimes they could take up to 15 minutes. Please give it some time then contact our live chat for assistance @ (236) 900-4469.
Order
We’ve made the ordering processing as user friendly as possible! An account is not required to place an order.
1. Browse our store and add products to your cart
2. Check out and enter your shipping information and delivery details
3. E-transfer orders: payment instructions will be provided with order confirmation right after your checkout. Cash orders: pay driver upon delivery.
4. Show your I.D. to the driver when they arrive with your order and voila!
No minimum, all amounts are welcome.
Please contact our live agent by texting us @ (236) 900-4469 – include your name, order number, and inquiry.
Please follow the previous instructions and reach out to our agents @ (236) 900-4469 for assistance.
If your order has not shown up for some reason – text us @ (236) 900-4469 and our live chat agents will be happy to assist you and look further into this.
My Account
Nope, an account is not required to purchase from us.
1. Head to the My Account page
2. Fill in your information in the Register box on the right to create an account
1. Head to the My Account page.
2. Enter in your username or email address to receive a link to your email to reset your password.
Yes! Active members will get emails of all deals and promotions that we are running along with having their future purchases get a lot smoother.